Experience One LLC – Terms of Service
Last Updated: October 2025
Welcome to Experience One LLC. These Terms of Service (“Terms”) govern your use of our website, services, and any communication you have with us, including by phone, email, or SMS. By submitting a form, scheduling a consultation, or communicating with us, you agree to these Terms.
1. COMPANY INFORMATION
Experience One LLC
501 Union St., Suite 545
Nashville, TN 37219
Email: jordan@experienceonellc.com
2. SERVICES PROVIDED
Experience One LLC provides experience management, marketing consulting, and customer experience improvement services for businesses across industries. Our offerings include performance audits, mystery shopping, vendor evaluations, reporting dashboards, and consulting solutions. Services are delivered by appointment and priced based on project scope, deliverables, and level of engagement.
3. SCHEDULING AND ESTIMATES
Appointments and consultations are confirmed by phone, email, or SMS. Estimates are based on the information you provide and may be adjusted if the scope of work changes before or during the engagement.
4. PAYMENT
Payment terms are specified in your service agreement or invoice. Experience One LLC accepts major credit/debit cards, ACH transfers, and other approved digital payment methods. Late payments may be subject to interest or administrative fees as stated in your service agreement.
5. CANCELLATIONS AND RESCHEDULING
To cancel or reschedule an appointment, please contact us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled time may be subject to a fee.
6. SMS COMMUNICATIONS AND CONSENT
By submitting a form on our website or providing your phone number, you consent to receive SMS text messages from Experience One LLC regarding scheduling, updates, and occasional promotional offers.
Message frequency varies.
Message and data rates may apply.
You can opt out at any time by replying STOP.
Reply HELP for assistance.
Consent to receive text messages is not a condition of purchase or service.
We use your contact information solely to provide services and communicate with you. Experience One LLC does not sell or share your information with third parties.
7. PRIVACY
Your personal information is collected and handled in accordance with our Privacy Policy. Please review it to understand how we collect, use, and protect your data.
8. LIMITATIONS OF LIABILITY
Experience One LLC is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. Liability for any claim is limited to the total amount paid for the related service.
9. SERVICE REFUSAL
Experience One LLC reserves the right to refuse or discontinue service at our discretion, including for reasons related to safety, legal compliance, or misuse of our services.
10. CHANGES TO THESE TERMS
We may update these Terms periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website or services constitutes acceptance of the updated Terms.
11. CONTACT US
For questions regarding these Terms, please contact:
Experience One LLC
501 Union St., Suite 545
Nashville, TN 37219
Email: jordan@experienceonellc.com